FAQ

Need help finding your photos?

Find your access code

1. Check your e-mail (search for Genuine School Portrait Co.)

2. Visit the following site with your access code

 

Still need help? Send us a message

 

The last day to order is Sept. 26th Order before Sept. 26th for our lowest prices.

MINIMUM ORDER Our order minimum is $25 per child.

CLASS PHOTOS Are available for print purchase only, no digital images.

SHIPPING To expedite the ordering process and ensure everyones images get to them quickly & efficiently. We are shipping all orders to you directly. Shipping is $5.

SCHOOL PICK UP We are not offering school pick up this year.

DIGITAL IMAGES If you purchased digital images, you will be able to immediately download the photos.

RETOUCHING You can purchase retouching on your personal website

CANCELLING We cannot refund or cancel orders once they are placed.

CROPPING Please be mindful of the crop you choose when checking out with your images.

Get In Touch

Please reach out to us with any questions about your child's photos. Thank you!

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